If you're having difficulty connecting with your customer, there are a few things you can do to understand why.
Step 1: Identify which browser your customer is using. We recommend they use Chrome, Safari or Firefox.
Step 2: Make sure your customer is using the correct meeting link. Unless you have used the same link on a reoccurring basis, your customer could have confused the correct link for an older one.
Step 3: Identify the internet connection speed. Your connectivity issues could be related to your internet connection dropping or your customer's connection not being strong enough. Click here to do an internet speed test.
Step 4: It may be a firewall issue. We'd be delighted to liaise with your client's IT department to provide them with more information about our platform and resolve this issue. Please email firstname.lastname@example.org for more information.