Once you've logged into your Crikle account, you can manage all your scheduled and incoming call notifications by navigating to ‘Settings > My Account > Notifications Center’.

For every type of notification, you can select from 3 methods: ‘Email’, ‘SMS’, or ‘Browser notification’ (for supported browsers). Please note that notifications for calls in your personal call link are not yet possible.

The notifications center within settings

Managing your notification settings

Notifications are a key aspect of answering video calls (imagine receiving a phone call without ringing, vibrating, or even the name of your contact appearing on the screen).

As such, we strongly recommend that at least 1 of the following methods be set for each notification, to ensure you never miss any scheduled or incoming calls.

Email

Select 'email' to send notifications to the email address you used when signing up for Crikle.

Tip: Email notifications tend to take a few seconds longer to deliver than the other methods, so we recommend using email for reminders of scheduled calls, rather than time-sensitive incoming customer calls and in-progress call reassignments from your colleagues.

SMS

Select 'SMS' to send notifications to the phone number that’s entered in ‘Settings > My Account > Profile.

Tip: SMS notifications are best for answering incoming video calls on mobile, so we recommend enabling SMS for all notifications if you’re using Crikle on mobile.

Browser

Select 'Browser' to allow supported browsers (such as Google Chrome) to send notifications through the browser. These must first be enabled by clicking the ‘Enable browser notifications’ button within ‘Settings > My Account > Notifications Center’, then clicking ‘Allow’ in the permissions dialog that pops up.

Tip: Browser notifications are delivered nearly instantly, enabling the fastest response time to incoming calls on desktop.

Troubleshooting browser notifications

If you click the ‘Enable browser notifications’ button and receive an error message, or the 'browser' option is disabled, you’ll need to reset your browser’s permissions for notifications.

Step 1: To do this in Google Chrome, click on the lock icon next to the URL, then navigate to 'Notifications' and enable the notification.

Step 2: Reload the page by clicking the 'Reload' button, or just refresh the tab. You’ll now be able to select ‘browser’ as a method for each notification.

You should be all set!

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